Final answer:
True, the Critical Incident Technique classifies guest experiences as dissatisfiers, neutral, or satisfiers to analyze and improve customer service. Therefore given statement is true
Step-by-step explanation:
True, in the Critical Incident Technique (CIT), moments in the guest experience are indeed classified as dissatisfiers, neutral, or satisfiers. This technique is used to identify and catalog critical incidents that customers experience, and it is applied often in service industries to improve customer service and the overall consumer experience. By analyzing these incidents, businesses can understand which aspects of their service have a significant impact on customer satisfaction and loyalty, and which areas might require improvement or can be enhanced to create positive experiences.