Question

What is customer service?

Answer 1

Customer service is the assistance and advice provided by a company to those people who buy or use its products or services. Each industry requires different levels of customer service, but towards the end, the idea of a well-performed service is that of increasing revenues.

Answer 2

Customer service refers to all the acts of taking care of the customer's needs through providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.
>>>Characteristics of a good customer service:
- Promptness
- Politeness
- Professionalism
- Personalization