Question

In response to some recent customer complaints about poor​ service, francesca prepares a training presentation and manual for customer service representatives that outlines expected behaviors and the consequences of infractions. this best demonstrates the​ ________ function of communication.

Answer 1

Control

Step-by-step explanation:

Edge

Answer 2

control function of communication.
The functions of communication in an organization are to inform, persuade, and motivate. The second function of communication is the persuasion of employees through source credibility, emotional appeal, and social and ego needs.