Question

Manager Nehajanda is preparing to present data about how the actual performance of her company's departments compares to the agreed-upon performance standards. Her concern is that her data shows that either the departments failed to meet the standards or that they significantly exceeded the standards. Which action should Nehajanda propose for future quality control efforts? Gather data to verify reasons for good or poor performance Take corrective action to change performance standards Reward those departments exceeding standards Penalize those departments not meeting standards

Answer 1

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Step-by-step explanation:

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Answer 2

The correct option is this: TAKE CORRECTIVE ACTION TO CHANGE PERFORMANCE STANDARDS.
The company's performance standard should be such that it will takes tangible efforts for the staff to meet, but the standard must not be so high that it is unachievable or so low that it is easily achievable.