Question

Which action should be the first step in dealing with a problem concerning a product or service you purchased? writing a letter of complaint making a phone call or going back to the store contacting your state’s attorney general calling a consumer advocate group

Answer 1

Make a phone call. Most products have a number somewhere on them for questions or complaints.

Answer 2

The correct answer is B. Making a phone call or going back to the store

Step-by-step explanation:

In marketing, it is not uncommon as a customer you find certain problems or issues related to a product or service you purchased or you have some complaint about them, this includes issues with guarantees, returns, sails, compensations, among others. Additionally, it is possible to report a problem or complaint of a product or service in different ways that include going to the store, contacting the company that is responsible for the product or service or even contacting an attorney. However, the first and also the simplest step is to go bak to the store or make a phone call to the seller and report the problem as the seller or store was the entity you have contact with and in most cases the entity that can solve the issue. Also, other steps should not be taken except if the store or seller does not solve your problem.