if you sell faucets and the only one you have left is the display, you could call another store that has some and get one sent to you. You wouldn't delegate that problem to a "proper channel" because YOU are the proper channel. Also, tell your co-workers about the situation, and let the next shift be aware of the situation as well. It's all about communication and delegation of authority in business. If you were hired to solve problems, then of course, tell them of your problem solving skills.