Question

When answering the telephone of a suicide hotline, the first step for the counselor is to:?

Answer 1

The correct answer is establish a positive relationship.
People who call the suicide hotline are in a bad place and need someone to talk to them and help them get out of that horrible situation. So they need to feel safe talking to the counselor which means that the counselor needs to make the caller trust them enough to tell them their life story.