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_______ crm includes customer-facing applications such as tools for sales force automation, call center and customer service support, and marketing automation.

_______ crm includes customer-facing applications such as tools for sales force automation, call center and customer service support, and marketing automation.
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_______ crm includes customer-facing applications such as tools for sales force automation, call center and customer service support, and marketing automation.

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User Deolinda
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The answer would be "Operational CRM" 
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User Mrjohn
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