Question

Uber has specific requirements for the age, size, and condition of its drivers' cars, so that its customers will experience a ride in a pleasant environment. this concern addresses which element of the building blocks of service quality

Answer 1

Tangible Element of Building Blocks of Service Quality.

Step-by-step explanation:

There are five basic building blocks of Service Quality.

One is Reliability, second is Responsiveness, Third is Assurance, Fourth is Empathy and the Fifth one is Tangibles.

Tangible is basically the appearance of physical facility, Personnel, Communication materials, equipment, etc.

So in this example, Uber is focusing on the tangible aspect of Service Quality Building Blocks.

Answer 2

It addresses the Tangible building block, but also touches on Reliability.