Question

Which of the following should you do when answering the telephone in a business environment? SELECT ALL THAT APPLY

State your full name.
Use a colloquial greeting.
Smile.
Mention the name of your company.

Answer 1

State your full name

Mention the name of your company

Step-by-step explanation:

You don't need to smile

Using colloquial lenguage is unnapropiate for work

Answer 2

State your full name
Use a colloquial greeting
and Mention the name of your company.

The reason you would not use smile is because no one can see you smile over the phone!

Hope this helps!