Question

Sahil believed in the importance of excellent customer service, but it was a challenge to remain professional when the customer ordered a fruit smoothie, complained that it tasted like fruit, and then dumped the drink on the floor when she was denied a refund.

Answer 1

The answer is (A) NO CHANGE

Answer 2

I can completely relate how Sahil feels. With all of my jobs being related to the customer service field, it is sometimes hard when customers have extreme demands or act rude to something you can't control. In this case, when the customer stated it tasted like fruit when it is indeed a fruit smoothie is tough to take but when the customer dumped it out and demanded a refund it is hard to justify why they should receive it. Although the customer acted very rude, it is sometimes easier to issue the refund to make the problem disappear and and resolve itself.