Question

Grace works in at an advertising agency. grace's coworkers help her complete presentations, contact clients, and assist her with research. her coworkers are serving a(n):

Answer 1

The co-workers are serving an instrumental function. The co-workers focus on the goals that need to be achieved and they are concerned mostly with accomplishing the necessary and pre-defined tasks to reach the goals and deadlines. In this case, an instrumental function involves communication to make sure the tasks are clearly understood with feedback on progress. An instrumental function is different from an expressive function, which puts more emphasis on harmony and emotional support within the work group.

Answer 2

I believe the answer is Instrumental function
Instrumental function refers to the function that focused on aiding or supporting the plan/action of other members within the organization.
For most companies, This type of function usually held by someone in the 'lower hierarchy' of the organization (such as secretary, personal assistant, or intern)