Answer:
a) planning
Step-by-step explanation:
Planning is a major function of management. It entails thinking ahead or visualizing how to execute events or processes before their time is due. Planning is actualizing events in one's mind to achieve desires results before implementing them on the ground. It is going ahead of time and making preparations for future events.
Planning makes processes and events go smoothly. It makes sure all necessities are availed on time and all possible hitches have been addressed.