Question

19. Because IMs are personalized, you may want to use them in ways that reflect your own personality rather than the norms of business communication in your specific organization.

Answer 1

Answer and Explanation:

This is not true. Since, instant messages require prompt communication many people think that it could be used causally. Which is false. In a business organization it is vital that you follow the standard operating procedure as well as follow the formal way of communication. Especially when it comes to communication through email.