Answer:
The 95% confidence interval would be given by (12.03;14.37) 
Explanation:
1) Previous concepts 
A confidence interval is "a range of values that’s likely to include a population value with a certain degree of confidence. It is often expressed a % whereby a population means lies between an upper and lower interval". 
The margin of error is the range of values below and above the sample statistic in a confidence interval. 
Normal distribution, is a "probability distribution that is symmetric about the mean, showing that data near the mean are more frequent in occurrence than data far from the mean". 
 represent the sample mean
 represent the sample mean 
 population mean (variable of interest)
 population mean (variable of interest) 
s=18.9 represent the sample standard deviation 
n=997 represent the sample size 
2) Calculate the confidence interval
The confidence interval for the mean is given by the following formula: 
 (1)
 (1) 
In order to calculate the critical value 
 we need to find first the degrees of freedom, given by:
 we need to find first the degrees of freedom, given by: 
 
 
Since the confidence is 0.95 or 95%, the value of 
 and
 and 
 , and we can use excel, a calculator or a tabel to find the critical value. The excel command would be: "=-T.INV(0.025,996)".And we see that
, and we can use excel, a calculator or a tabel to find the critical value. The excel command would be: "=-T.INV(0.025,996)".And we see that 
 and this value is exactly the same for the normal standard distribution and makes sense since the sample size is large enough to approximate the t distribution with the normal standard distribution.
 and this value is exactly the same for the normal standard distribution and makes sense since the sample size is large enough to approximate the t distribution with the normal standard distribution. 
Now we have everything in order to replace into formula (1): 
 
 
 
 
So on this case the 95% confidence interval would be given by (12.03;14.37)