Which of the following statements is true of service employees? a. They require good human interaction skills and strong cross-selling skills. b. They perform mechanized and rigid processes. c. They have

Which of the following statements is true of service employees? a. They require good human interaction skills and strong cross-selling skills. b. They perform mechanized and rigid processes. c. They have little or no interaction with customers. d. They rely more on hard technology than soft technology to perform work.

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Which of the following statements is true of service employees? a. They require good human interaction skills and strong cross-selling skills. b. They perform mechanized and rig…

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