Question

You have decided to involve the sales personnel in planning for the change and in stocking appropriate new items to sell to gardeners. The method for overcoming resistance that you have chosen is ________.A) education and communicationB) participationC) negotiationD) manipulationE) coercion

Answer 1

Letter B is correct. Participation

Step-by-step explanation:

Employee participation in a changing situation is effective in breaking down resistance barriers.

When an employee feels part of a process of organizational change, he or she develops a sense of belonging, appreciation of his or her capabilities, which is an important factor in breaking insecurities and resistance to change.