When changing her newborn's diaper a new mother notes a reddened area on the infant's buttock and reports it to the nurse. What should the nurse do next?
 1
 Have nursery staff members change the infant's diaper.
 2
 Use both lotion and powder to protect the involved area.
 3
 Request that the practitioner prescribe a topical ointment.
 4
 Encourage the mother to cleanse the area and change the diaper more often.