Question

A guest is asking questions that another employee is unable to answer. You know the answers, but the other employee has not asked for help. What would you do?

Answer 1

I would polite intervene in a way that doesn't take anything from my colleague because at the end of the day the guest has to receive the responses that he or she is looking for otherwise that may take something away from the place .

For example I can intervene by saying ' while my colleague is still gathering his response for you may I respond to just few of your questions '

The guest is like a customer and by all means they require a great service irrespective of who responds

Answer 2

Answer:I would polite intervene in a way that doesn't take anything from my colleague because at the end of the day the guest has to receive the responses that he or she is looking for otherwise that may take something away from the place .

For example I can intervene by saying ' while my colleague is still gathering his response for you may I respond to just few of your questions '

The guest is like a customer and by all means they require a great service irrespective of who responds.