Question

Melissa, a manager in the customer service division of a company, usually makes decisions to resolve customer complaints based on her previous experiences and the standard procedures set by the company. the type of decision being made by melissa is known as a _____ decision.

a. unstructured


b. tactical


c. nonrecurring


d. programmed


e. unique

Answer 1

D. Programmed

Step-by-step explanation:

A programmed decision is one that is made based on established rules or procedures and guided by past experience.