Question

Satisfaction with service-recovery efforts increases as the amount of time taken to provide a resolution increases.

False

True

Answer 1

True

Step-by-step explanation:

Service recovery can be regarded as

a resolution of problems of an organization, firms coming from

a dissatisfied customer, then making all effort to turn them to a loyal customer. Service provider usually utilize this just to counter a service failure. It should be noted that Satisfaction with service-recovery efforts increases as the amount of time taken to provide a resolution increases.