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Why does an enterprise need to listen to its customers

Why does an enterprise need to listen to its customers
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Why does an enterprise need to listen to its customers

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User Nicholas Siegmundt
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In order to keep the customers they currently have satisfied as well as gain new ones. The more customers they have, the more money they will make and that is the end goal.
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User Rommel
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so they will get more customers
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User Anatoli Beliaev
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