Question

What does the appearance and layout of business letters determine?

A. the salary range you can expect
B. whether the person will read your letter
C. the reader's first impression of you
D. how qualified you are for the position

Answer 1

either

b. whether the person will read your letter

c. the reader's first impression of you

(my best guess would be b)

Step-by-step explanation:

a and d are both determined by the content of your letter, not the layout