Question

Why is a business letter preferable to a phone call?

A. A business letter provides a record of the contact with all of the details.
B. A business letter allows for a quicker response from the customer service department
C. A business letter is the only way businesses will respond to complaints these days.
D. A phone call is preferable for all complaints.

Answer 1

A

Step-by-step explanation:

Answer 2

A. A business letter provides a record of the contact with all of the details.