Question

Explain what mistake Miranda made in the following scenario. Situation: Miranda suspects that there may be a problem with the hardware of her computer. While providing information to her support technician online, she mentions the name and version number of the program, as well as any special settings or configurations she thinks may be relevant.

Answer 1

Maybe what year she bought it I’m not sure

Answer 2

Answer: Answer below.

Explanation:

I'm not fully sure myself, so don't agree with me fully.

I believe what she may have done wrong is tell the technician about a "program." A program doesn't have to do anything with physical hardware.