Question

Which of the following is an example of external-operational communication?

a. Discussions that senior management holds to determine the goals and processes of the business
b. The orders and instructions that supervisors give employees about dealing with angry customers
c. Advertisements that companies put up on their websites for the general public
d. The reports that employees prepare concerning sales, production, inventories, finance and maintenance
e. The messages that employees write to their supervisors regarding the progress of their work

Answer 1

c. Advertisements that companies put up on their websites for the general public

Step-by-step explanation:

An external-operational communication can be defined as conversations, interactions or communication that are work related in nature that a business entity has with individuals or group of people such as customers, government agencies, suppliers, etc outside of the organization.

An example of external-operational communication is the advertisements that companies put up on their websites for the general public.