Question

Jobs in which employees must frequently display emotions that oppose their genuine emotion require more emotional labor.

a) true
b) false

Answer 1

a) true.

Step-by-step explanation:

This statement is true, because emotions are feelings inherent to the human being, and therefore they also directly influence work, even though there is a posture geared more to the execution of reason due to professional posture than to emotions.

The ideal is therefore that there is a management aimed at creating an organizational culture aimed at the development of positive emotions, such as ethics, mutual respect, adequate communication, preservation of individual values, etc.

Emotions are capable of directly influencing the actions of employees, when they are positive they motivate and encourage the performance of productive work, when they are negative it can generate conflicts, demotivation, employee turnover, etc.