Question

ere are 2 new patients in the medical office. Both patients have the same name "James Smith", but they are not related. How will you enter their information on Medisoft? How will the Medisoft system distinguish one patient from the other? What will you do?

Answer 1

ask the patient to state their full name while i am looking at their chart verify it is correct ask them
their birthday and verify with the record
be
extra
meticulous in your identification

Answer 2

figure out what their middle name is