How can active listening benefit a salesperson when dealing with dissatisfied customers?

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asked Dec 1, 2021 178k views

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Roney Thomas · Answer 1 · 2021-12-07T02:55:41+0000

Answer:

Listening. Listening skills are essential in customer service. You must be able to hear and understand what people are saying. ... Strong listening skills allow you to address the customer's needs and inquiries in a quick and efficient manner.

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How can active listening benefit a salesperson when dealing with dissatisfied customers?

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