Question

Classify each of the following key performance indicators according to the balanced scorecard perspective it addresses. Choose from financial​ perspective, customer​ perspective, internal business​ perspective, or learning and growth perspective. ​(Select all that​ apply.) Performance Indicator Perspective

a. Employee satisfaction ratings
b. EVA
c. New product development time
d. Customer retention

Answer 1

a. Employee satisfaction ratings - Learning and growth perspective, b. EVA - Financial perspective, c. New product development time - Internal business perspective, d. Customer retention - Customer perspective

Step-by-step explanation:

a. Employee satisfaction ratings - Learning and growth perspective
b. EVA - Financial perspective
c. New product development time - Internal business perspective
d. Customer retention - Customer perspective