Octavia has received an email from a customer, asking her a question about a product. Unfortunately, Octavia doesn't know the answer. However, she has a team meeting in two…

asked Feb 7, 2021 93.7k views

Octavia has received an email from a customer, asking her a question about a

product. Unfortunately, Octavia doesn't know the answer. However, she has a
team meeting in two days time where she might be able to learn the answer
to this customer's question. What should Octavia do in this situation?
O
A. Call the customer on the phone to explain the problem.
O
B. No action is required. The customer will assume she needs more
time or is away
O
C. Email her supervisor so that he can respond to the sender's
question.
O
D. Send a quick reply explaining that she needs more time to
consider the question.
SIDST