Question

Total quality management (TQM) is a comprehensive approach led by top management and supported throughout the organization that is dedicated to continuous quality improvement, training, and customer satisfaction.

Answer 1

This is TRUE.

Explanation: Total quality management refers to the organization-wide efforts to ensure that the working conditions in an organization are geared towards making employees continuously strive to improve their capacity to provide on demand products and services that customers will find of particular value.

The two core principles of Total Quality Management are as follows:

1. People orientation: this has to do with the fact that everyone involved in the organization should focus on delivering top quality service to customers.

2. Improvement orientation: this has to do with the fact that everyone in the organization should work on continuously improving work processes.