Question

As Jin's sales manager, Ines senses that Jin's customer retention has been slipping for the last two months. She wants to do what she can to prevent the trend from continuing. Ines's first step to responding to Jin's performance issues should be​:_______.

a) ​getting Jin to recognize that her customer retention needs improvement.
b) ​documenting Jin's customer retention rate.
c) ​getting Jin to commit to an improvement plan.
d) ​exploring ways that Jin can improve her customer retention.

Answer 1

Answer: documenting Jin's customer retention rate.

Step-by-step explanation:

In a production chain, a good is said to be complete when it reaches the consumers which are the end users. If Ines who is Jin's sales manager, senses that there has been a slip in Jin's customer retention for the last two months and wants to prevent the trend from continuing, Imes should

document Jin's customer retention rate.

By documenting Jin's customer retention rate, Ines will be able to know if there has been a drop in the consumer retention and if there is, necessary steps will be taken to tackle the issue.