Question

You are an employee in Inside Sales. This means you take calls and address customer issues like entering orders, updating orders, and providing order status reports. This is a(n) _____ task and a(n) _______ decision.

Answer 1

Answer: A Structured task; an operational control decision.

Step-by-step explanation:

Structured task is characterized by a known procedure for accomplishing a task and rules governing how one goes about it. If these rules are followed, there is one result.

Operational control decisions relate to ensuring that specific organizational tasks are carried out effectively and efficiently.