Answer: Reactively; Proactively.
Step-by-step explanation:
Social computing is an aspect of computer science of that is bothered with computational systems and the intersection of social behavior. Social computing is based on the creation or recreation of social contexts and social conventions by using software and technology.
Email, blogs, instant messaging, social bookmarking, social network services are ideas gotten from social computing.
Through this, there are more engagements between customers and firms.