Question

Professor Frei suggests there are five distinct forms of customer-introduced variability including __________ in which some customers are capable of performing many service tasks themselves, while others require substantial hand-holding.

Answer 1

request variability

Step-by-step explanation:

Professor Frei suggests there are five distinct forms of customer-introduced variability including request variability in which some customers are capable of performing many service tasks themselves, while others require substantial hand-holding.

Variability includes requests made by customers, the arrival of customers, etc.