Question

"A salesperson should determine ahead of time what a customer is going to complain about so that the customer does not have to go through the process of explaining it."

a. True
b. Flase

Answer 1

False.

Step-by-step explanation:

It is truly impossible to determine complaints, because the human nature is not that much simple to predict. Although it would have been really a good tool if humans had possessed it but we don't unfortunately. Further, most of the customers love it when they express their problems to the salesperson and he/she listens to him/her.