Answer:
customer experience.
Step-by-step explanation:
The ease with which the customer can place and receive their order as well as other aspects of value that the sales staff provides is customer experience.
Customer experience is the total of all experiences a customer has with the business, based on all interactions and thoughts about the business.
Customer experience can also be said to be the result of every interaction a customer has with an organization's business, from navigating the website to talking to customer service and receiving the product/service they bought from the organization.