Question

A customer service agent who is more interested in obtaining a customer’s Social Security number rather than helping him or her resolve a particular issue has a bureaucratic personality.True or false?

Answer 1

The statement is: True.

Step-by-step explanation:

In the work frame, employees with bureaucratic personalities are those interested in following the correct procedures instead of focusing on how their job is being done. These types of employees tend to be intolerant with errors, demandant, inflexible and are unlikely to be charismatic.

Answer 2

True.

Step-by-step explanation:

A buarecratic personality is one of a person who is more concerned with following rules and not asking why things are done the way they are. It is said to give a flat effect of formality.

The customer service agent is more interested in following rules and getting the social security number of the customer (a procedural rule), rather than getting to the root of the problem and helping the customer.

He is engaging in buarecratic behaviour.