Question

A customer reached out via Twitter via Direct Message to your company, looking for support with a complex issue. A co-worker was already helping that user but is away on vacation. What Hootsuite feature would you use to see this conversation and any previous interactions this user has had with your organization via Twitter.

Answer 1

Hootsuite inbox

Step-by-step explanation:

If a co-worker was already trying to help the client then he is probably using Hootsuite inbox. It is a common tool used by companies to communicate with clients all over the world. The Hootsuite inbox has three different aspects; one is to communicate with the clients, the second one is to see the complete list and filter. It helps to manage contacts, clients and customers.