Question

Tony has recently been hired as a salesperson by a logistics company. The company divides its clients into different markets based on their requirements. Tony has been asked to work exclusively with emerging entrepreneurs. To build long-term relationships with his clients, he has to improve his _____.

Answer 1

Customer knowledge

Step-by-step explanation:

Customer knowledge (CK) is the understanding of knowledge data which is required by a salesperson during the exchange and trade between the clients and entrepreneurs.

By improving this knowledge he would be able to understand and strategically position his ideas in other to achieve the best outcome as a sales person which would help in building long time relationships.