Question

With respect to the types of information systems used in organizations, sales force automation is an example of a(n) ________ system.

O geographic information
O electronic commerce
O customer relationship
O management data
O mining and visualization
O supply chain management

Answer 1

The correct answer is letter "C": customer relationship.

Step-by-step explanation:

Customer Relationship Management or CRM involves all the efforts of organizations for keeping customers' data stored that could help them provide consumers better service and spot consumers' behavior, preferences, and trends that allow the company to identify profit opportunities. CRM uses Information Technology (IT) to obtain and store that information and also uses it as part of improving the relationship with customers.

Answer 2

Customer relationship (Management)

Step-by-step explanation:

Customer relationship (Management)

Sales Force automation is an example of customer relationship management system which helps to automate the functions of sales. It records all the steps and stages which are involved in the sale process.

Sales Force automation is part of Customer relationship management system which keeps track of all the contacts made with customers to avoid any duplication and helps manage important customers and prevent to contact the customer again and again for same purpose.