Due to the intangible nature of services, consumers often rely on people they know, as well as online forums and reviews, for feedback regarding past customer experiences with a service provider prior

Due to the intangible nature of services, consumers often rely on people they know, as well as online forums and reviews, for feedback regarding past customer experiences with a service provider prior to making a purchasing decision.True/false

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Due to the intangible nature of services, consumers often rely on people they know, as well as online forums and reviews, for feedback regarding past customer experiences with a…

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