Question

People often overestimate the clarity of their intentions in their e-mails or text messages because they underestimate the importance of ________ in communication.

Answer 1

Tone

Step-by-step explanation:

The tone of a written conversation is just as important as the tone of a verbal one. It affects the reader's attitude towards the content, as well as the writer. Underestimating the importance of tone in how a message is read and understood tends to reduce the control a writer has of projecting their intentions in their menage. This results in an overestimation of how clear and transparent their intentions are in the written massage.