Question

To differentiate themselves, many companies are moving to a new level in creating value for their customers. Going beyond products and services, they are developing and delivering customer ________.A) feedback

B) experiences
C) brands
D) product lines
E) events

Answer 1

(B) experiences

Step-by-step explanation:

Organizations now go beyond providing products and services to customers while trying to deliver value and differentiate themselves from competitors.

They interact with customers, with the intention to create impressions and deliver to them, pleasant customer experiences.