Question

Many companies find that a trend called empowerment, which gives employees more responsibility and accountability, improves employee motivation and increases customer satisfaction.A) True B) False

Answer 1

True

Step-by-step explanation:

Employee empowerment refers to giving employees both the power to make certain decisions regarding their work tasks, and the responsibility for the outcome of their decisions.

Some of the main benefits of empowering employees include:

1. increasing employee accountability, they made a decision and they are responsible for it
2. minor problems or issues are solved much faster
3. higher quality customer service
4. increases workforce engagement
5. etc.