Answer:
0.48 %
Step-by-step explanation:
Last year productivity: packages delivered / no. of drivers
 =103,225/85
 =1,214.41
This year productivity : packages delivered /. no. of drivers
 =112,260/92
 =1,220.22
change is productivity is : this year's productivity - last year's productivity
 =1,220.22- 1,214.41
 =5.81
percentage change =5.81/1214.41 x 100
 =0.48 %