Knowledge worker make difference by thinking in a variety of way.
Step-by-step explanation:
Rather than regular worker who do manual work / routine work / physical work, Knowledge worker are those who always thinks in variety of ways to solve complex issues, create new products and take company in a different route of success which can be achieved with ease.
The HR should play a major role in motivating knowledge workers by,
- providing flexible-timings
- Provide additional allowances
- Bonus on fixing complex issues / finding new products
- Awards & other mode of appreciation on achievement