Question

The core processes in a value chain must add value for the external​ customers, while support processes

A. are directly involved in service to the external client.B. are also part of the value chain.C. include the​ order-fulfillment process.D. do not add value to the customer.

Answer 1

B. are also part of the value chain

Step-by-step explanation:

Value chain comprises two activities i.e primary activities and support activities.

The primary activities include those activities which add the value to the customer through inbound logistics, outbound logistics, operations, and marketing sales and services

Whereas the support activities are those activities who support the primary activities. It involves procurement, firm infrastructure, etc