Answer:
Option B
Step-by-step explanation:
Total Quality Management (TQM) refers to the ongoing process to identify and reduce or eliminate production defects, streamline supply chain management, improve customer satisfaction and ensure that staff are up to scratch with training.
Total quality management intends to carry responsibility for the overall performance of the ultimate good or service to all concerned parties throughout the manufacturing process.
Full Quality Management relates to a systematic methodology to the maintenance of the entire organization. The mechanism focuses on improving the performance of the outputs of an institution, such as products and services, by continuously improving internal procedures.